Your safety matters to us!

We are incorporating CDC and local Health Department guidelines to keep our guests and employees safe. In addition, we are committed to the following:

Employees will wear face coverings and practice physical distancing protocols whenever possible.

All rental equipment will be sanitized prior to each usage. Our vehicles and physical locations will be thoroughly and frequently disinfected.

We’ve added limited and contact free fitting options to ensure maximum safety and peace of mind for both our guests and employees.

COVID-19 Operating Procedures

The procedures outlined below are designed to safeguard the health and safety of our guests and employees while providing the excellent customer service and outstanding ski and snowboard equipment that Black Tie is known for.

DISINFECTION: All tools, workstations, vehicles and shop surfaces are sanitized daily using an EPA-approved microbial disinfectant.

PRE-DELIVERY: All rental equipment (including, but not limited to, helmets, skis, snowboards, boots, and poles) is disinfected using an EPA-approved microbial disinfectant while wearing masks before being loaded into a sanitized delivery bag. The vehicle interior is sanitized daily and between any staff transitions.

AT DELIVERY: We wear masks to unload and deliver your rental equipment and adhere to social distancing guidelines through this process. Additionally, we sanitize any tools utilized for adjusting bindings, etc. and our paperless waiver system further minimizes contact. Our preference is to conduct fittings in an outdoor environment or open areas (lobby, foyer, garage) when possible. Enhanced procedures to provide limited or contact free boot-fittings are available based on the preference of our clientele. We ask that all guests wear masks throughout the entire fitting. Guests are strongly encouraged to bring their own face covering, but we can provide disposable masks for those in need.

AT PICK-UP: Our staff will wear masks and sanitize all returned rental equipment.

EMPLOYEE HEALTH SCREENINGS: We are requiring employees to check for  COVID symptoms before each shift and to stay home if they feel unwell. In addition, employees will undergo daily temperature checks at the start of each shift.

Other Important Notes:

We prefer cashless transactions. Gratuities for our delivery technicians can be added to your credit card.

Email us at info@blacktieskis.com or call 866.360.6433 if you have any additional questions about our COVID-19 prevention procedures.

Cancellation Policy

We also understand the difficulty making decisions during these uncertain times and want you to feel confident in reserving your rental equipment. Black Tie will give a full refund to any guest who cancels their reservation more than 48 hours in advance. Guests who need to adjust their reservations within 48 hours, please reach out to the location you booked with directly.

We remain committed to delivering the same high quality of service, while doing our part to keep our guests, employees, and communities safe. We can’t wait to see you on the slopes!

Local Recommendations in Whistler

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Local Biking Trails

Whistler Bike Park

Whilst you are in Whistler you have to experience the world famous Whistler Bike Park. The Bike Park is lift accessed for gravity fuelled mountain biking with trails for every level of rider. The Bike Park spans four zones; Fitzsimmons, Garbanzo, Creekside and Peak with over 70 trails and 4900 vertical feet. The downhill trails are graded with gradual progression making it an amazing downhill mountain biking experience for everyone, whether you are new to mountain biking or a seasoned pro. Our Sundial location is right at the base of the Whistler Bike Park and the perfect location to rent a Downhill or Enduro bike from.

Whistler Singletrack

The Whistler valley is home to some of the best mountain bike trails in the world. From the cross country greens and blues in Lost Lake Park, through to the iconic Lord of the Squirrels (LOTS) trail in the alpine. For those who are not afraid of the pedal up to earn the descent, there is a plethora of enduro trails through forests, alpine vistas, loam and granite rock slabs, spread across different areas such as Blackcomb, Sproatt/Westside trails, Cheakamus and Rainbow/Alpine. You can tackle these trails on our Devinci Spartan enduro bike, Marin Alpine Trail C1, or eat up those climbs with ease on an electric Marin Alpine Trail E1.

Whistler Valley Trail

The Valley Trail is a multi-use biking trail network that connects Whistler Village with the amazing lakes, parks, viewpoints and neighbourhoods. Biking is the best way to see the beautiful sights in Whistler and the Valley Trail network makes it safe, easy and memorable! The Valley Trail is mostly paved, with some sections of boardwalk or crushed gravel. Our Recreational Hardtail Bikes or E-Cruisers are perfect for a scenic bike ride in Whistler, available for 2 hours, 4 hours, or full day rentals and your Valley Trail route can be tailored to match.

Local Recommendations in Whistler

Local Biking Trails

Whistler Bike Park

Whistler Singletrack

Whistler Valley Trail

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