We are incorporating CDC and local Health Department guidelines to keep our guests and employees safe. In addition, we are committed to the following:
Employees will wear face coverings and practice physical distancing protocols whenever possible.
All rental equipment will be sanitized prior to each usage. Our vehicles and physical locations will be thoroughly and frequently disinfected.
We’ve added limited and contact free fitting options to ensure maximum safety and peace of mind for both our guests and employees.
COVID-19 Operating Procedures
The procedures outlined below are designed to safeguard the health and safety of our guests and employees while providing the excellent customer service and outstanding ski and snowboard equipment that Black Tie is known for.
DISINFECTION: All tools, workstations, vehicles and shop surfaces are sanitized daily using an EPA-approved microbial disinfectant.
PRE-DELIVERY: All rental equipment (including, but not limited to, helmets, skis, snowboards, boots, and poles) is disinfected using an EPA-approved microbial disinfectant while wearing masks before being loaded into a sanitized delivery bag. The vehicle interior is sanitized daily and between any staff transitions.
AT DELIVERY: We wear masks to unload and deliver your rental equipment and adhere to social distancing guidelines through this process. Additionally, we sanitize any tools utilized for adjusting bindings, etc. and our paperless waiver system further minimizes contact. Our preference is to conduct fittings in an outdoor environment or open areas (lobby, foyer, garage) when possible. Enhanced procedures to provide limited or contact free boot-fittings are available based on the preference of our clientele. We ask that all guests wear masks throughout the entire fitting. Guests are strongly encouraged to bring their own face covering, but we can provide disposable masks for those in need.
AT PICK-UP: Our staff will wear masks and sanitize all returned rental equipment.
EMPLOYEE HEALTH SCREENINGS: We are requiring employees to check for COVID symptoms before each shift and to stay home if they feel unwell. In addition, employees will undergo daily temperature checks at the start of each shift.
Other Important Notes:
We prefer cashless transactions. Gratuities for our delivery technicians can be added to your credit card.
Email us at info@blacktieskis.com or call 866.360.6433 if you have any additional questions about our COVID-19 prevention procedures.
Cancellation Policy
We also understand the difficulty making decisions during these uncertain times and want you to feel confident in reserving your rental equipment. Black Tie will give a full refund to any guest who cancels their reservation more than 48 hours in advance. Guests who need to adjust their reservations within 48 hours, please reach out to the location you booked with directly.
We remain committed to delivering the same high quality of service, while doing our part to keep our guests, employees, and communities safe. We can’t wait to see you on the slopes!
Surrounded by breathtaking mountain vistas, Banff is home to some of the world’s most stunning glacier-fed lakes and rivers. From Two Jack Lake to the Bow River, beginners and experienced paddlers alike will find plenty to explore. We offer stand-up paddleboards (SUPs) for adults and children, as well as a giant six-person board that’s perfect for families and groups of friends. All SUP rentals include life jackets and a waterproof bag.
Inflatable Giant SUP
Our biggest SUP at 16ft, the F2 Big Star is great for families or groups of friends who want to experience the lake together. Rental includes SUP, 2x paddles and 4 PFDs. Maximum weight 600kg/ 1320lbs.
Inflatable Stand Up Paddleboard
Designed for adventure, Jargon paddleboards deliver fun for paddlers of all skill levels. The versatile all-around shape provides smooth gliding and easy maneuverability for a fun, confident ride on the water.
Frequently Asked Questions
Find quick answers about rentals, equipment, pickup options, and more.
What do I bring with me on the day of my rental?
Come dressed and prepared for all weather conditions—mountain weather can change at the drop of a hat, regardless of what your weather app says. Be sure to bring snacks, a water bottle (we sell them if you forget yours!), and, most importantly, sunscreen, a hat, and other sun protection.
What is your cancellation policy?
Bookings must be cancelled at least 48 hours before the start time to receive a full refund. Bookings cancelled between 48 hours and 24 hours will be subject to a 20% cancellation fee. Bookings cancelled within 24 hours will not be refunded.
When do you charge my card?
Charges are made at the time of booking.
Can we rent for multiple days?
Certainly, we even offer multi-day discounts.
How old do you need to be to rent?
18+ to set up a rental and sign all the forms. Children must be 12 years or older to use an e-bike. Children 12-18 must be accompanied by an adult while riding an e-bike.
What is your cancellation policy?
Bookings must be cancelled at least 48 hours before the start time to receive a full refund. Bookings cancelled between 48 hours and 24 hours will be subject to a 20% cancellation fee. Bookings cancelled within 24 hours will not be refunded.
When do you charge my card?
Charges are made at the time of booking.
Can we rent for multiple days?
Absolutely. Please note that Banff National Parks Invasive Species control means that a SUP can only be used in the same body of water and will need to be dried for 48hrs before visiting another body of water.
How many people can you fit on a board?
Regular SUP can accommodate up to 140kgs. Giant SUP can accommodate up to 600kgs.
What’s included in the SUP rental?
Your rental will include the SUP, paddle, a pump to inflate the board, and a backpack to carry everything. Personal flotation devices are also included
Have questions about renting with us? Fill in the form below or contact us at
866.360.6433 and we will get back within two business days.
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