Frequently Asked Questions

Find quick answers about rentals, equipment, pickup options, and more.

• What’s included in my rental?

  Your rental will include the deflated standup paddleboard, paddle, a pump to inflate the board, and a backpack to carry everything. Personal flotation devices are also included

• Are the boards pre inflated?

  Standup Paddleboards do not come pre inflated, but we do provide pumps to inflate them

• If I don’t have a roof rack, can I still strap the SUP boards to my vehicle?

  It is strongly discouraged to strap the paddleboards to your car, but they can be easily inflated and deflated for transport.

• Do you deliver SUP boards to any nearby lakes?

  We are able to deliver standup paddle boards to the Jordanelle reservoir, but unfotunately we cannot deliver to lakes on government land such as state parks

• How Many People can you fit on a board?

  2 people can comfortably fit on a board at a time

• When do you charge my card?

  Cards are charged at the time of equipment pick up or delivery

• Can we rent for multiple days?

  Absolutely! You can keep the equipment as long as you would like.

• What is your cancellation policy?

  We require a 48 hour noticed from the scheduled pickup or delivery for cancellations. Cancellations that are closer than 48 hours to the scheduled rental period will be charged for 1 day of rentals plus applicable taxes and fees. We do provide exceptions for bad weather days, so if it’s raining on your scheduled rental, just let us know and we can get it rescheduled to a day when the sun will be out.

• What happens if it rains on my rental day?

  We can cancell or reschedule a reservation on days with poor weather conditions.

• What is your physical location?

  We are located at 1846 Prospector Av in Park City, UT, 84060, about a mile away from the Park City Mountain Resort Parking lot.

• What do I bring with me the day of my rental?

  On the day of your rental, we recommend bringing comfortable shoes, sunglasses, bathing suit and sunscreen.

• What is your physical location?

  We are located at 1846 Prospector Av in Park City, UT, 84060, about a mile away from the Park City Mountain Resort Parking lot. The rail trail is conveniently situated directly accross the street from us, and can be easily accessed to start your biking adventure.

• What do I bring with me the day of my rental?

  On the day of your rental, we recommend bringing comfortable shoes, sunglasses, and a cellphone with google maps for navigation.

• How fast will the E-mountain bike go?

  Summit County requires that all E bikes be class 2 or lower, which means that they will top out at 20 MPH when using the throttle. However, you can get them going a bit faster than 20 MPH if you peddal hard with the peddale assist on. All of our E bikes have both a throttle and peddal assist option.

• How long with the battery last on the E-mountain bike rental?

  It depends on how you operate them, but the rule of thumb is an hour to an hour and a half if you are only using the throttle, or 5 to 6 hours if you are using the peddal assist.

• What is your cancellation policy?

  We require a 48 hour noticed from the scheduled pickup or delivery for cancellations. Cancellations that are closer than 48 hours to the scheduled rental period will be charged for 1 day of rentals plus applicable taxes and fees. We do provide exceptions for bad weather days, so if it’s raining on your scheduled rental, just let us know and we can get it rescheduled to a day when the sun will be out.

• Do I have to wear a helmet?

  Helmets are complementary but required.

• What happens if I damage a bike?

  We offer a damage waiver for $8, which protects against all damage other than loss, theft or negligence. If the damage waiver is declined, you are responsible for damages to the bikes.

• Do you deliver or pick up bikes?

  We offer delivery and pick up throughout the Park City, Canyons, and Deer Valley area for for $15.

• What happens if I get a flat tire?

  If you get a flat tire just give us a call, we can have a bike mechanic drive out to you with a replacement bike or tube.

• When do you charge my card?

  Cards will not be charged until the bikes have been set up during pick up or delivery.

• Can we rent for multiple days?

  Absolutely! You can keep the equipment for as long as you would like.

• How Old Do You Need To Be To Rent?

  E bike operators must be at least 12 years old unless accompanied by a parent or guardian. With a parent accompanying, it is just a question of getting the sizing right, but our smalles E bikes can accomadate riders 4’9 and taller.

• What comes with the rental?

  Bike rentals will come with the bike, a helmet, a complementary water bottle, and if needed, we can also provide a backpack or bunjee cords for storage of personal items.

• Do you rent other protective gear?

  We offer complementary helmets, however protective gear such as knee pads or shammies are not available at this location.

• Do you offer insurance? What does it cover?

  We offer a damage waiver for $8. This covers all damage to the bike with the exception of loss, theft, or negligence.

   

• What if I want to return early?

  On multi day bike rentals, we require that the bikes be returned by 5pm in order to be refunded for the for unused days. We do not offer refunds on early returns for 2 hour, 4 hour, or all day reservations.